Dealing with difficult people, whether in the workplace or in our personal lives, is something that most of us will face at some point. How it affects us and how we deal with it varies greatly. What works for one person may not necessarily have a positive result for another. One thing is certain: if we pretend the situation doesn’t exist, it will have a negative effect on our emotions, achievements, and behaviour.
When you start to explore how to deal with difficult people, three major questions will emerge: